The questions our support team gets most often, with the answers. Can’t find yours? Send us a message on WhatsApp.
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An M3U is a file or link containing the list of channels and movies you want to watch. IBOPlayer is a media player: we do not provide any channels ourselves, but play the playlist you receive from your own provider. So you need a valid M3U link, Xtream Codes login or MAC pairing.
Open your TV’s app store (Samsung Apps or LG Content Store), search for “Hot Player” and install the app. Launch the app and note the MAC address shown on the home screen. Enter that MAC address when activating and your channels will be ready within a minute.
The MAC address is shown right on the welcome screen of the IBOPlayer app, in the format 00:1A:79:XX:XX:XX. You can also find it under Settings → Device information. This address is unique and linked to your licence.
First check your internet speed: for 4K we recommend at least 25 Mbit/s, for HD 10 Mbit/s is enough. In the app, set the buffer size to “High” under Settings → Playback. If the problem persists, it is usually caused by your playlist provider’s server — our support team will help you test this.
Yes, but each activation belongs to one device: the MAC address of that TV or box. To watch on several TVs, activate each device separately; you can combine lifetime and 1 year. Replacing a device? Send us the old and the new MAC address on WhatsApp.
You order on WhatsApp. There we send you the payment options and details; we activate your device right after payment.
Our team is available 24 hours a day via WhatsApp. The average response time is under 10 minutes.
Send us a message — we’ll help you set up IBOPlayer on your device step by step.
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